At Trek O Clock, we value your trust. We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains what information we collect, why we collect it, and how we use it to deliver the best possible travel experience in Nepal, Tibet, India, and Bhutan.
1. Information We Collect
To arrange your trip smoothly and safely, we need certain details from you. We gather this information with your consent and only for legitimate business purposes.
We may collect:
- Personal Identification: Your full name, date of birth, address, phone number, and email address.
- Travel Documents: A copy of your passport (to verify your identity and arrange permits), visa details, and travel insurance information.
- Health & Special Requirements: Any medical conditions, dietary needs, or other requirements to ensure your safety and comfort during activities like trekking, safaris, or rafting.
- Payment Details: We process payments through secure gateways. We do not store credit card or bank details on our servers.
2. How We Use Your Information
Your information is used to make your journey with us a reality. This includes:
- Confirming your bookings for treks, tours, hotels, and transportation.
- Arranging necessary permits and documentation with local authorities in Nepal, Tibet, Bhutan or India.
- Communication with you about your itinerary, changes, or important updates.
- Providing you with helpful information, such as packing lists or pre-trip advice, based on your chosen activities.
- Improving our website and services by understanding how visitors interact with our site.
3. Information Security
We take the security of your data seriously.
- Your information is stored on secure servers with access restricted to authorized team members only, for valid operational reasons.
- We use trusted payment platforms that employ high-level encryption. Your financial data is processed securely and is not retained by us.
- We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
4. Cookies and Web Analytics
To enhance your experience on our website, we use cookies; small text files stores on your device.
- Cookies help us recognize you if you visit our site again, making browsing smoother.
- We also use analytics tools (like Google Analytics) to understand general trends, such as which pages are viewed, traffic sources, and user locations. This data helps us improve our website and your experience, but it is collected in a way that does not directly identify you.
5. External Links
Our website may contain links to other websites (for example, partner hotels, airlines, or local tourism boards). Please note that this Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any third-party sites you visit.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or new features on our website. We encourage you to review this page periodically. The date at the top of this policy indicates when it was last revised.
